Privacy Policy – 95ph Online Casino

1. Introduction

95ph is the Philippines' fastest-cashout online casino and sports betting platform, serving players across Manila, Cebu, Davao, Quezon City, Makati, and the entire Philippine archipelago. We are committed to protecting the privacy and personal data of every player who uses our platform.

This Policy applies to all personal data collected through the 95ph website, mobile browser interface, customer support channels, and any other service operated by 95ph. It should be read together with our Terms & Conditions.

We take our obligations under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations seriously. Our data processing practices are designed to be lawful, fair, and transparent.

2. Data Controller

95ph is the data controller responsible for the personal information collected through this platform. As data controller, we determine the purposes and means of processing your personal data. For all privacy-related inquiries, you may contact us at the details provided in Section 15 of this Policy.

3. Data We Collect

Depending on how you interact with 95ph, we may collect the following categories of personal data:

• Identity Data: Full name, date of birth, government-issued ID number (e.g., PhilSys ID, passport, driver's license), nationality, and a photograph or selfie for identity verification purposes.
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: GCash mobile number, PayMaya account details, bank account information (BPI, BDO, Metrobank, UnionBank), transaction history, deposit and withdrawal records.
• Gaming Data: Game history, betting activity, wagering patterns, session duration, and bonus usage.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and cookies or similar tracking technologies.
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, cooling-off period activations, and any information you provide in connection with responsible gaming tools.

4. How We Collect Data

95ph collects personal data through the following means:

• Direct interactions: When you register an account, complete identity verification, make deposits or withdrawals, contact support, or update your account settings.
• Automated technologies: As you navigate the platform, we automatically collect technical data through cookies, server logs, and similar technologies.
• Third-party sources: We may receive data from payment processors (e.g., GCash, PayMaya, BPI, BDO), identity verification service providers, fraud prevention agencies, and regulatory bodies such as PAGCOR.

5. Purpose of Processing

95ph processes your personal data for the following purposes:

• To create and manage your 95ph account and verify your identity in compliance with Know Your Customer (KYC) requirements.
• To process deposits and withdrawals via GCash, PayMaya, and Philippine bank accounts.
• To provide, maintain, and improve the 95ph platform, including games, sports betting, bingo, and live dealer services.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To comply with legal and regulatory obligations, including PAGCOR reporting requirements and the Anti-Money Laundering Act (AMLA).
• To administer bonuses, promotions, and loyalty programs.
• To provide customer support and respond to your inquiries.
• To send you service-related communications, including account notifications and security alerts.
• To send you marketing communications about 95ph promotions and new features, where you have consented to receive such communications.
• To enforce our Terms & Conditions and protect the rights and safety of 95ph and its players.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 95ph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., providing the 95ph gaming platform and processing your transactions).
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing conditions, AMLA obligations, and NPC requirements.
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
• Consent: Where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

95ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers who assist us in verifying your identity and age.
• Game providers: Licensed game studios and software providers whose games are available on the 95ph platform.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other government bodies, where required by law.
• Fraud prevention agencies: Organizations that help us detect and prevent fraudulent activity.
• Professional advisers: Lawyers, auditors, and other professional advisers bound by confidentiality obligations.

All third parties with whom we share your data are required to handle it in accordance with applicable data privacy laws and our data processing agreements.

8. Data Retention

95ph retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing conditions and AMLA record-keeping requirements. After the applicable retention period, your data will be securely deleted or anonymized.

If you request account closure, we will process your request promptly. However, certain data may be retained beyond account closure where required by law or where we have a legitimate interest in doing so (e.g., to resolve disputes or enforce our Terms).

9. Data Security

95ph implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• TLS Encryption: All data transmitted between your device and the 95ph platform is encrypted using Transport Layer Security (TLS) protocols.
• Password Hashing: Account passwords are stored using industry-standard one-way hashing algorithms. We never store passwords in plain text.
• Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Regular Security Audits: The 95ph platform undergoes regular security assessments and penetration testing to identify and address vulnerabilities.
• Two-Factor Authentication: We offer two-factor authentication (2FA) for your 95ph login to provide an additional layer of account security.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your 95ph login credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.

10. Cookies & Tracking Technologies

95ph uses cookies and similar tracking technologies to enhance your experience on the platform. A cookie is a small text file placed on your device when you visit our site. We use the following types of cookies:

• Essential Cookies: Necessary for the platform to function correctly. These include session cookies that keep you logged in to your 95ph account during your visit. These cannot be disabled.
• Performance Cookies: Help us understand how players interact with the platform by collecting anonymized usage data. This allows us to improve platform performance and user experience.
• Functional Cookies: Remember your preferences, such as language settings and display options, to personalize your experience.
• Analytics Cookies: Used to analyze aggregate traffic patterns and platform usage. Data collected is anonymized and not linked to individual players.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the 95ph platform. 95ph does not use cookies to build advertising profiles or track your activity across unrelated third-party websites.

11. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 95ph:

• Right to be Informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Policy.
• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as our legal basis, or where we process your data for direct marketing purposes.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all verified requests within thirty (30) days, in accordance with NPC guidelines.

12. Minors

95ph is strictly an adult platform. You must be at least 21 years of age to register and use our services, in compliance with PAGCOR regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe a minor has registered on 95ph, please contact our support team immediately so we can investigate and take appropriate action.

13. Cross-Border Data Transfers

In some cases, your personal data may be transferred to and processed in countries outside the Philippines – for example, where our game providers or technology partners operate servers in other jurisdictions. When such transfers occur, 95ph ensures that appropriate safeguards are in place to protect your data, consistent with the requirements of the Philippine Data Privacy Act and NPC regulations on cross-border data transfers.

We only transfer data to countries or organizations that provide an adequate level of data protection, or where we have implemented appropriate contractual safeguards such as data processing agreements.

14. Changes to This Policy

95ph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how 95ph protects your personal data. Your continued use of the platform after any update constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 95ph, please contact our Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available on the 95ph platform 24 hours a day, 7 days a week.

Our Filipino support team is available around the clock to assist players across Manila, Cebu, Davao, Quezon City, Makati, and the entire Philippine archipelago. We are committed to resolving all privacy-related concerns promptly and transparently.